I. You will be bound to your order once you send it. Pantheon kayak is bound once you receive an order confirmation which is sent by e-mail after Pantheon Kayak has accepted your order. If the order is not in stock we will send you an e-mail.
All prices stated are valid in accordance with Swedish tax regulations and Swedish law. Delivery costs are not included and will be clearly stated on your order. Please note, for European countries outside the EU, costs for customs and duties where applicable, will be charged by the transporter.
2. RIGHT TO RETURN
If you are not completely satisfied with your purchase, you may return your unused merchandise in the original packaging within 14 days from the day you receive your merchandise for a prompt refund.
b. Give your order number and request a Merchandise Return Form. When you have filled in and sent us your Merchandise Return Form you can return your unused merchandise to us. You have to pay for the shipment. If you are returning your item for credit, your credit card will be credited the price of the product/products and VAT, excluding shipping costs. As soon as we have received the goods and approved the return, we will credit your account. As the repayment process involves a number of stages, your money will normally appear back in your account within 1-2 weeks.
3. DEFECTIVE OR DAMAGED GOODS
Defective or damaged goods must be returned to Pantheon kayak within 14 days on receipt of the goods.
When completing the Merchandise Return Form you will be asked to specify whether you prefer a credit to your account or if you are requesting a replacement item to be shipped.
NOTE: Replaced items must be identical (including colour) to your original order.
If the return is due to a manufacturing or Pantheon Kayak's error, the initial shipping and return charges will be waived. As soon as we have received the goods and approved the return, we send a replacement product or credit your account. As the repayment process involves a number of stages, your money will normally appear back in your account within 1-2 weeks. In the event of dispute, Swedish law shall apply.
4. FORCE MAJEURE
Neither party shall be liable for failing to perform one of his obligations, if such failure was caused by a natural catastrophe, Acts of God, civil or military emergency, fire, flood, strikes, labour market conflicts, epidemics, war, insurrection, riots or any other cause outside the reasonable control of the party. In the event of force majeure, the party concerned shall be obliged to inform the other party in writing that the reason why he has failed to perform his side of the contract was caused by force majeure. If the reason for failing to perform continues for more than six months, both parties shall have the right to terminate the contract by written notification to the other party.
Pantheon Kayak Warranty
The Warranty contained herein is the whole and exclusive warranty made by Pantheon Kayak and there are no other warranties expressed or implied, including a warranty of fitness for a particular purpose or of merchantability made with respect to any product.
Pantheon Kayak is not liable for any injury mishap or loss incurred as the result of use of this product. The user of this product acknowledges and assumes any risks associated with such use and waives any and all claims against Pantheon kayak, its owners, staff, representatives, agents and assigns.
All products manufactured by Pantheon Kayak are warranted against defects in materials and workmanship according to the following conditions:
Warranty of Materials and Workmanship:
Products (not including nondurable parts such as ratchet straps, bungee cords, cords, lines etc) that prove defective within a period of 1 years from the original date of purchase, will be repaired or replaced, at the exclusive option of Pantheon Kayak, free of charge to the owner. Pantheon Kayak will not pay for any shipping and handling fees. Customers will pay for shipping and handling to and from a repair centre, as designated by Pantheon Kayak.
The warranty will be null and void if the product is used in a commercial application, has been structurally altered in any manner, or the product has been stressed beyond the normal physical limits of the materials.
This warranty does not cover normal wear and tear, fading, abrasions or abnormal abuse of the product. Damage caused by extreme use is not covered by this warranty.
Pantheon Kayak reserves the right to modify its designs, specifications or products without notice and without incurring any obligations to modify, retrofit or incorporate such changes into any products in production, in the possession of retailers or in use by customers. Products repaired or replaced under this warranty may or may not incorporate any changes in design or specification.
Regarding kayaks and Stand Up Paddle Boards original Owner Warranties are activated only upon receipt by Pantheon Kayak of the "Warranty Registration Card" as supplied with the product or online at www.pantheonkayak.com. The owner shall complete the "Warranty Registration Card" and return it by mail using the supplied address or by using the appropriate form available online at www.pantheonkayak.com. The warranty of such product is only activated upon receipt of the warranty card/registration online within 30 days of the original purchase.
Original sales receipt should be produced with warranty claims on all products as proof of purchase.
Fully Transferable/Limited Warranty
In the event the original owner sells the product, Pantheon Kayak will extend the warranty to the subsequent owners of the product only in the event that the original purchaser of the product has registered his/her original warranty. The new owner requests a new "Warranty Registration Card" to be sent to him/her and has it completed and mailed back to Pantheon Kayak within 30 days upon its receipt.
DISCLAIMER: In the event of a discrepancy between the warranty information herein and warranty information posted online the latter shall prevail.
If you experience difficulty with your new Pantheon Kayak product under the scope of this warranty, contact your retailer first to attempt to resolve the problem. Should you be unable to resolve the problem contact your country Distributor as specified on the our website www.pantheonkayak.com.
Warranty Claims should contain the following:
- Original sales receipt.
- Serial number of the product (only applicable on kayaks & stand up paddle boards)
- Photos of the area/problem in question.
- A detailed description of the problem.
- A detailed description of the circumstances surrounding the occurrence of the problem.
Please contact your local dealer for details on where to send your Pantheon Kayak product in need of warranty attention. Please see store locator for contact details. Or send directly to us:
German & Euro:
ADDRESS：Lore-Kullmer-Str.15 , D-93053 Regensburg German
TEL: +86 18964507931
ADDRESS: Room 208 No 888 Huashan Road Shanghai China
We suggest shipping via UPS or DHL so that the shipment can be tracked and include a note in the package with your name, address, phone number and description and location of the problem. There will be a charge for repairs not covered by the Pantheon Kayak Packs warranty, and you will be notified of the amount.